FAQ
Straight answers about payment, delivery, refunds, and using the platform.
What payment methods do you accept?
We accept card payments via Stripe. Payments are processed securely; we do not store your full card details.
How do I request a refund?
Use the Support Center (the /support page) or the support email listed on the site. Technical failures, duplicate charges, and non-delivery get a 100% refund. Within the applicable withdrawal window and before the content is fully accessed, requests are also eligible. After full access, requests are reviewed under the Refund Policy and applicable law — you get a reply within 48 business hours.
When do I get my result?
Delivery is immediate after payment confirmation. You access content in the same session or via email link when provided. If anything is delayed, support will restore access within 24 hours.
Is this a subscription?
Each full reading (Tarot, Numerology, or Compatibility) is a one-time payment and your access link is permanent — no membership required. Numenia may separately offer Oracle Circle, an optional monthly or annual auto-renewing membership. When available, it is clearly labeled at checkout, with the amount and next charge date shown before you confirm, and it is cancelable anytime.
Will I ever be charged again after buying a reading?
No. A reading is a single one-time charge — there is nothing to cancel and no future charge is taken. This is true even if you also subscribe to Oracle Circle: the membership and one-time readings are billed separately. If you ever see an unexpected charge, contact support and we will investigate immediately.
How do I cancel Oracle Circle?
Through your account's billing management link or by emailing support, anytime and without penalty. Cancellation stops the next charge; your access continues until the end of the period already paid.
What happens to my Oracle credits if I cancel?
Credits already in your balance stay available after cancellation — they do not expire automatically. You simply stop receiving new credits starting with the next (now uncharged) period.
Can the membership price change?
We may adjust the price for future billing cycles, always with advance notice before any increase takes effect. The amount already charged for the current period does not change. Taxes, where required by law, may be included in the displayed price or added at checkout depending on your location.
How do I access content after paying?
After payment confirmation, content unlocks automatically. Use the same session or the link sent to your email. We do not email full report files by default—access is through the platform or your secure link.
How do I contact support?
Use the support email in the footer and on the Contact page. We typically respond within 48 business hours.
Is my data safe?
We process data as described in our Privacy Policy. Payments are handled by Stripe; we do not store card numbers. Information you enter in flows is used only to generate your personalized result.
Still need help? Visit Contact or read our Terms of Use and Refund Policy.