Support Center
Something went wrong with your purchase? Fix it here — it is faster than opening a bank dispute, and we reply within 48 business hours.
I paid and got nothing
Payment confirmed but no reading? This gets top priority: we re-deliver or refund 100%.
Open a support requestRecover my purchase
Lost the link to your reading? We send a secure access link to the email used at purchase.
Recover my accessRequest a refund
Technical error, wrong charge, or withdrawal within the allowed window (content not yet accessed)? Ask here — we review it under our policy and the law.
Request a refundDuplicate charge
Charged twice for the same reading? We return the duplicate amount, no hassle.
Report a duplicate chargeError in my report
Wrong data, missing sections, or content that does not match your answers? We fix it or regenerate it.
Report an errorTalk to support
Any other question about your purchase, payment or access — talk to a human.
Send a messageBefore disputing a charge with your bank or card issuer, talk to us: technical errors, duplicate charges and undelivered readings get a 100% refund — usually resolved within hours.
Open a support request
Use the email from your purchase. You will get our reply at that same address within 48 business hours.
Prefer email? Write to suporte@numenia.xyz · Refund Policy