Refund and Cancellation Policy

Who processes payments and refunds

Payments and refunds are processed by the operator of Numenia. Numenia operates under Brazilian Tax ID (CNPJ) 64.983.905/0001-01, headquartered in Neves Paulista, São Paulo, Brazil. Contact: suporte@numenia.xyz.

1. When a refund may be available

You may request a refund if: a technical failure prevented delivery; you were charged incorrectly or twice; or, where applicable, you exercise a statutory withdrawal right for digital goods before full consumption. Once a full report has been accessed end-to-end, refunds generally do not apply except for technical failure or billing error.

2. Request window

Where withdrawal applies, request a refund within 7 days of purchase if the content has not been fully accessed or used. If an optional subscription is ever offered, you may cancel anytime; billing stops at the next cycle; partial refunds may be assessed based on usage.

3. One-time purchases vs. personalized content

One-time digital purchases: a refund may be available if delivery failed or withdrawal applies before consumption. If you have fully viewed or downloaded the complete deliverable, refunds are generally not available except for billing error or technical failure.

Personalized digital content: because reports are generated on demand, after full generation and delivery, refunds are limited to failure to deliver or erroneous charges, unless required otherwise by law.

4. Already consumed content

If you have fully accessed the report or reading, the product is considered delivered. Refunds for the interpretive content itself are not typically available, except for serious service failure or proven billing error.

5. What about the Oracle Circle membership?

Full Tarot, Numerology, and Compatibility readings remain one-time purchases with no recurring billing. Numenia may separately offer an optional membership called Oracle Circle (monthly or annual, auto-renewing). When it's available, you can cancel anytime through your account or by emailing support; cancellation stops the next charge and access continues until the end of the period already paid, no penalty.

On the first membership charge, if you have not yet used that period's credits or other recurring benefits, you may request a refund within the same 7-day withdrawal window described in item 2 of this policy, just like a one-time purchase. Once that period's credits or benefits have been used, or from the following renewal onward, the amount already charged for that cycle is not refundable — except for technical failure or a billing error, which follow the same 100% refund guarantee described in item 8.

6. Processing time

After approval, refunds are returned to the original payment method within up to 10 business days, depending on Stripe and your card issuer. It may take one or two billing cycles to appear on your statement.

7. How to contact us

Send refund or cancellation requests through the Support Center (the /support page) or to suporte@numenia.xyz. Include the purchase email, approximate date, and reason. We respond within 48 business hours. See also our Terms of Use and Contact page.

8. Talk to us before disputing with your bank

If something went wrong — payment without delivery, duplicate charge, an error in your report — contact us first: at the Support Center (the /support page) or via suporte@numenia.xyz. These cases get a 100% refund and are usually resolved within hours, far faster than a bank dispute (chargeback), which can take weeks.

For every order we record the payment confirmation, your acceptance of this policy at checkout, the delivery of the content, and access to the reading. If a delivered and accessed purchase is disputed with the bank, this evidence is submitted to the card network under the payment processor's (Stripe) rules.